Today whilst trying to get onto a website for my mobile phone account I got this:
'Please enable JS and disable any ad blocker'.
I checked and JS is enabled. Don't have a clue where to look for ad blocker. Thinking might be problem with the website, as can access part of the site, but not this page.
Any ideas? Please treat as a complete novice when it comes to the Mac:)
Mac Sequoia 15.1.1 Apple M2
MacBook Air, macOS 15.1
Safari -> Settings -> Extensions
If you have any ad blockers, that's most likely where one would be. Another thing to check is Safari -> Preferences -> Privacy. If "Prevent cross-site tracking" and "Hide IP address" are checkmarked, try unchecking them and then see if your site works. Some sites are coded to fail if those settings are active.
If this doesn't help, let us know what site you're trying to access and we can check it and perhaps offer additional suggestions.
Regards.
Safari -> Settings -> Extensions
If you have any ad blockers, that's most likely where one would be. Another thing to check is Safari -> Preferences -> Privacy. If "Prevent cross-site tracking" and "Hide IP address" are checkmarked, try unchecking them and then see if your site works. Some sites are coded to fail if those settings are active.
If this doesn't help, let us know what site you're trying to access and we can check it and perhaps offer additional suggestions.
Regards.
I had the same problem when trying to access Tesco mobile, turned out to be something on my county broadband router!, turned off WiFi and used my mobile and it worked ok, not checked yet but it must be a router setting
Hi Varjak,
Thanks for replying to my query.
I tried unchecking 'Prevent cross-site tracking' and 'Hide IP address', but still the same. I will try turning my router off as NorfolkGrant has suggested, as it is Tesco mobile I am trying to access.
Hi NorfolkGrant,
Thanks for replying to my query.
It is Tesco mobile I am trying to access. I will try turning the router off and on again and seeing if that cures it. I don't use my phone to go online, unless I am using my wifi. I can manage without the website if needs be.
Enable JS and disable any ad blocker
