OneDrive not syncing MacMini M4 - OS X Sequoia

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FGSouza Author

Level 1

10 points

OneDrive not syncing MacMini M4 - OS X Sequoia

System Information:

- OneDrive Version: 24.221.1103.0003

- macOS: Sequoia 15.1.1

- OneDrive Folder Location: External Drive (APFS Volume)

- MacMini M4 2024

Issue:

"You must restart OneDrive to continue syncing this location."

- Additional Symptoms: Sub-Folders and files within are not loading. I can only navigate and open them if I quit OneDrive (all my files are downloaded).

Troubleshooting Steps Tried:

1. Restarted OneDrive

2. Restarted the computer

3. Checked for updates (OneDrive and macOS)

4. Unlinked and re-linked my Mac

5. Unlinked, uninstalled, and reinstalled OneDrive

6. Re-linked OneDrive

7. Followed instructions from here: https://support.microsoft.com/en-us/office/fix-onedrive-sync-problems-on-mac-af3012d7-13ec-4ac9-bbb1-ebcd2a0cd756

(Note: Step 2 not possible to follow in Mac OS X Sequoia)

Additional Note:

Everything was working before I moved several files to my OneDrive account. The issue started afterward.

Mac mini, macOS 15.1

Posted on Dec 1, 2024 8:32 AM

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Answer 1

Top-ranking reply

FGSouza Author

Level 1

10 points

Dec 2, 2024 6:31 PM in response to BDAqua

Solved!

I followed partially your steps. Since my Mac is new and doesn't have much cache to clean, I skipped Onyx. Instead, I did a full removal of OneDrive using App Cleaner to delete all traces, as you suggested. Then, I reinstalled OneDrive from the App Store (instead of downloading directly from Microsoft this time). This solved the issue.

Thank you very much, BDAqua, for your time and patience in helping the community.

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Answer 2

BDAqua

Level 10

250,253 points

Dec 1, 2024 3:01 PM in response to FGSouza

To find out if it's system wide or user specific, try this...

Open System Preferences>Users & Groups, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.

Does it work in the new account?

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Answer 3

BDAqua

Level 10

250,253 points

Dec 1, 2024 5:08 PM in response to FGSouza

I'm afraid to recommend this but out of other ideas...

Get Onyx & deep clean all the caches & restart...

https://www.titanium-software.fr/en/onyx.html

1st restart will not be full speed as fresh caches are being rebuilt.

Or get App Cleaner & Uninstaller, which is my goto cleanup app…

https://nektony.com/mac-app-cleaner

Mac Cleaner Pro...

https://nektony.com/mac-cleaner-pro

AppCleaner…

https://freemacsoft.net/appcleaner/

Then reinstall OneDrive.

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Answer 4

AlWeir

Level 5

5,031 points

Dec 1, 2024 9:48 AM in response to FGSouza

I probably wouldn't put OneDrive on a External Drive

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Answer 5

BDAqua

Level 10

250,253 points

Dec 1, 2024 8:45 AM in response to FGSouza

Why is Step 2 not possible, Keychain Access is still there?

Is there an entry in Passwords App?

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Answer 6

FGSouza Author

Level 1

10 points

Dec 1, 2024 11:20 AM in response to BDAqua

No, not possible because there is no entry there for OneDrive. Same for Password

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Answer 7

FGSouza Author

Level 1

10 points

Dec 1, 2024 11:27 AM in response to AlWeir

Thanks, but this is not a solution. I always used like that before and I am sure many users also use OneDrive in an external drive, there is no reason why this would not be an option.

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