User profile for user: ambleskram
ambleskram Author
User level: Level 1
8 points

Mac Login password not recognised, doesn't start in recovery mode - Help?

Hi there, I have a new M3 Macbook pro. I migrated everything over yesterday and once it was done it asked me to sign in.

However it is not recognising my password. This might be because it has an AZERTY keyboard but I've tried with SHIFT on for numbers etc and no dice.

I tried to start in recovery mode but when I do that I just get the log in screen again telling me I've been locked out for 3 hours. I've tried cmd R, option cmd R and shift option cmd R.

At this stage I don't mind if the thing gets wiped and I have to migrate again... I just need to be able to get the password changed or recognised.

Is there any other way I can get in to reset the password? I can't sign in to iCloud to do it as it doesn't exist in my iCloud account yet!

Can anyone help please?

A

MacBook Pro 15″

Posted on Dec 1, 2024 10:30 AM

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User profile for user: WheelieNick
WheelieNick
User level: Level 8
46,013 points

Posted on Dec 1, 2024 10:38 AM

You have a Mac with apple silicon, so try and use these steps to boot your computer from recovery. The steps differ from an Intel Mac


  1. On your Mac, choose Apple menu  > Shut Down.
  2. Wait for your Mac to shut down completely. A Mac is completely shut down when the screen is black and any lights (including in the Touch Bar and keyboard) are off.
  3. Press and hold the power button on your Mac until the system volume and the Options button appear.
  4. Click the Options button, then click Continue. 
  5. If asked, select a volume to recover, then click Next.
  6. Select an administrator account, then click Next.
  7. Enter the password for the administrator account, then click Continue.
  8. When the Recovery app appears in the menu bar, you can choose any of the available options in the window or the menu bar.


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User profile for user: WheelieNick
WheelieNick
User level: Level 8
46,013 points

Dec 1, 2024 10:38 AM in response to ambleskram

You have a Mac with apple silicon, so try and use these steps to boot your computer from recovery. The steps differ from an Intel Mac


  1. On your Mac, choose Apple menu  > Shut Down.
  2. Wait for your Mac to shut down completely. A Mac is completely shut down when the screen is black and any lights (including in the Touch Bar and keyboard) are off.
  3. Press and hold the power button on your Mac until the system volume and the Options button appear.
  4. Click the Options button, then click Continue. 
  5. If asked, select a volume to recover, then click Next.
  6. Select an administrator account, then click Next.
  7. Enter the password for the administrator account, then click Continue.
  8. When the Recovery app appears in the menu bar, you can choose any of the available options in the window or the menu bar.


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Mac Login password not recognised, doesn't start in recovery mode - Help?

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