iCloud account recovery without access to old phone number
Here’s a draft of your email in English to request help from Apple Support:
Dear Apple Support Team,
I hope this message finds you well. I am reaching out regarding my iCloud account associated with the email address m****@gmail.com. Unfortunately, I have not used this account for some time and no longer have access to the phone number previously linked to it, as I stopped using that number over five years ago.
I would like to regain access to my account, but I cannot receive verification codes sent to my old phone number. I am still actively using this email address and would appreciate it if the verification code could be sent directly to my email instead.
Could you please guide me on how to recover my account under these circumstances? I can provide any additional information required to verify my identity.
Thank you for your assistance. I look forward to your response.
Best regards,
Alina
[Edited by Moderator]
iPhone 16 Pro Max