Cannot update iPadOS

Hey,

So, I'm faced with a conundrum.

Firstly, it's about my mother-in-law's iPad, which I was trying to help her with....she's 79 so not up on this stuff (and I thought I was!).

Basically, it's all about a notification she got for a Software Update (iPadOS 18.1.1...and she's currently on iPadOS 17.6.1). When we tried to update three times it said she had no space, despite it looking like she clearly has space.

Here are the details:


iPad Storage

19.81 GB of 32 GB used (12.17GB available) 


Largest app is only taking up 727MB (gmail), second largest 598MB (facebook), etc etc to the smallest apps like voice memos using 1-2MB. Total storage from apps around 3.6GB


At the bottom of the list of apps it says:


iPadOS (17.6.1) 9.13GB

System Data 6.23GB


So these two items are taking up half the space on the iPad.


Then in software update where it's saying she should update we see;


iPadOS 18.1.1

Apple Inc. 

3.23 GB


One would assume from this that 3.23GB space is required? Or what does that mean? 


Certainly the available space is (supposedly) 12.17GB


But every time she tries to update she's told there is not enough space.


I'm quite stumped by this.


Can anyone provide insight?


Thanks

iPad (7th generation)

Posted on Dec 2, 2024 5:56 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 2, 2024 6:24 AM

When performing an OTA update from iPad settings, you may temporarily require double the stated space requirement for the system software update. With storage constrained devices, in particular those models with only 32 or 64GB internal storage, maintaining adequate unused storage can be a significant challenge.


It is generally recommended that you maintain at least 4-6GB of free space at all times - as your iPad needs some temporary space to complete many tasks. When performing system software updates, you may temporarily require more...


A system software update requires sufficient space to be downloaded, unpacked and verified prior to installation - major version updates (such as updating from iPadOS 17.x to iPadOS 18) requiring considerably more space than an incremental point-update. After the update is successfully completed, temporary files are automatically deleted - returning free space.


If your internal storage is full, or is insufficient for the task that you need to perform, your only option is to better manage the storage that you have - and delete unused Apps or unneeded data. 


These support pages should prove to be helpful:

About storage on your device and in iCloud – Apple Support

What's the difference between device storage and iCloud storage? – Apple Support

Manage your iCloud storage – Apple Support

How to check the storage on your iPhone, iPad and iPod touch – Apple Support

Clear Other storage on your iPhone or iPad - Apple Support


“Offloading” Apps can be a helpful method of creating temporary space for a software update:

https://9to5mac.com/2020/01/21/how-to-offload-apps-in-ios-to-save-space-without-deleting-their-data/


Additional information about creating sufficient space for installation of a software update can be found here:

If you need more space for an update on your iPhone, iPad, or iPod touch - Apple Support


External storage options can often help with managing limited internal storage. Depending upon your iPad model, the iPad will either have a Lightning or USB-C port - and may therefore require either an Adapter or USB hub to connect the USB Storage device. If your iPad has a Lightning port, you’ll need an Apple Lightning to USB3 Camera Adapter:


  • Lightning to USB 3 Camera Adapter

https://store.apple.com/uk/xc/product/MK0W2ZM/A

Similar questions

5 replies
Question marked as Top-ranking reply

Dec 2, 2024 6:24 AM in response to gkmach1ne

When performing an OTA update from iPad settings, you may temporarily require double the stated space requirement for the system software update. With storage constrained devices, in particular those models with only 32 or 64GB internal storage, maintaining adequate unused storage can be a significant challenge.


It is generally recommended that you maintain at least 4-6GB of free space at all times - as your iPad needs some temporary space to complete many tasks. When performing system software updates, you may temporarily require more...


A system software update requires sufficient space to be downloaded, unpacked and verified prior to installation - major version updates (such as updating from iPadOS 17.x to iPadOS 18) requiring considerably more space than an incremental point-update. After the update is successfully completed, temporary files are automatically deleted - returning free space.


If your internal storage is full, or is insufficient for the task that you need to perform, your only option is to better manage the storage that you have - and delete unused Apps or unneeded data. 


These support pages should prove to be helpful:

About storage on your device and in iCloud – Apple Support

What's the difference between device storage and iCloud storage? – Apple Support

Manage your iCloud storage – Apple Support

How to check the storage on your iPhone, iPad and iPod touch – Apple Support

Clear Other storage on your iPhone or iPad - Apple Support


“Offloading” Apps can be a helpful method of creating temporary space for a software update:

https://9to5mac.com/2020/01/21/how-to-offload-apps-in-ios-to-save-space-without-deleting-their-data/


Additional information about creating sufficient space for installation of a software update can be found here:

If you need more space for an update on your iPhone, iPad, or iPod touch - Apple Support


External storage options can often help with managing limited internal storage. Depending upon your iPad model, the iPad will either have a Lightning or USB-C port - and may therefore require either an Adapter or USB hub to connect the USB Storage device. If your iPad has a Lightning port, you’ll need an Apple Lightning to USB3 Camera Adapter:


  • Lightning to USB 3 Camera Adapter

https://store.apple.com/uk/xc/product/MK0W2ZM/A

Dec 2, 2024 7:44 AM in response to gkmach1ne

For the OTA update. this is possible. If you want to update with lesser space available you might want to update this iPad via a pc or Mac instead


  1. Open a Finder window on a Mac with macOS Catalina or later.
  2. Connect your device to your computer.
  3. Select your device in the left sidebar of the Finder window. Learn what to do if you don't see your device.
  4. Click General, then click Check for Update. 
  5. Click Download and Update. Continue following the onscreen instructions.
  6. If asked, enter your passcode. Learn what to do if you don't know your passcode.


Update your iPhone, iPad, or iPod touch using iTunes

  1. Open iTunes on your Mac with macOS Mojave or earlier or on your Windows PC.
  2. Connect your device to your computer.
  3. Click the device button in iTunes toolbar. If you don't see your device, learn what to do.
  4. In the Summary tab, click Check for Update.
  5. Click Download and Update. Continue by following the onscreen instructions.
  6. If asked, enter your passcode. If you don't know your passcode, learn what to do.



Dec 2, 2024 7:43 AM in response to gkmach1ne

If your iPad is capable of update to a more recent version of iOS/iPadOS than is currently installed, these support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:

Update your iPhone, iPad or iPod touch – Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If your iPhone, iPad or iPod touch won’t update - Apple Support

iOS update and restore errors – Apple Support


Apple Devices App (Windows PC):

https://apps.microsoft.com/detail/9np83lwlpz9k?hl=en-ms&gl=MS


Be aware that while an iPad may be capable of update, in some circumstances you may need to use a computer to perform the update*. To do so, you will need access to either a Windows PC (with iTunes for Windows installed - or the more recent Apple Devices App) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support

Update your iPhone, iPad, or iPod touch with the Finder - Apple Support


Apple Devices App (Windows PC):

https://apps.microsoft.com/detail/9np83lwlpz9k?hl=en-ms&gl=MS


(*) If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

Genius Bar Reservation and Apple Support Options - Apple



If you have a beta profile installed, ensure this has been removed from your iPad - as, otherwise, installation of production software updates may be inhibited. This support page provides the necessary information to remove the beta from your iPad:

How to uninstall iOS beta software - Apple Support


You should note that for your iPad to install an available update, its battery must be charged to at least 50% capacity - and/or be connected to its Power Adapter. Similarly, the iPad can only be updated over a standard WiFi connection - or be updated by a PC or Mac using iTunes or Finder - over a USB connection.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Cannot update iPadOS

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