The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.

You can continue to find trusted guidance and support on the official Apple Support site.

We want to thank the community members who have contributed their time and expertise to help others with their Apple products.

karalynne32 Author

Level 1

4 points

Fingerprint sensor not working properly

My fingerprint isn’t being accepted and It makes me use my passcode instead.

iPhone SE, iOS 18

Posted on Dec 3, 2024 11:21 PM

Top-ranking reply

SravanKrA

Level 10

454,198 points

Posted on Dec 3, 2024 11:22 PM

If you're using a case or screen protector, make sure it doesn't cover the Touch ID sensor or the surrounding ring. Go to Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints. Try enrolling a different finger.

If Touch ID isn't working on your iPhone or iPad - Apple Support

View in context

Fingerprint sensor not working properly

Similar questions