Fingerprint sensor not working properly

My fingerprint isn’t being accepted and It makes me use my passcode instead.

iPhone SE, iOS 18

Posted on Dec 3, 2024 11:21 PM

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Question marked as Top-ranking reply

Posted on Dec 3, 2024 11:22 PM

If you're using a case or screen protector, make sure it doesn't cover the Touch ID sensor or the surrounding ring. Go to Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints. Try enrolling a different finger.


If Touch ID isn't working on your iPhone or iPad - Apple Support

2 replies
Question marked as Top-ranking reply

Dec 3, 2024 11:22 PM in response to karalynne32

If you're using a case or screen protector, make sure it doesn't cover the Touch ID sensor or the surrounding ring. Go to Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints. Try enrolling a different finger.


If Touch ID isn't working on your iPhone or iPad - Apple Support

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Fingerprint sensor not working properly

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