IOS device restore Skips Remote Management
I am using Intune MDM to enrol the devices.
Enrolling a new device with Manged apple ID works without
any issues and I can install profile getting all the apps installed via VPP
Apps on the device
When restoring a device from iCloud or a local computer backup
taken on iTunes don’t seems to work as expected after a restore, device skips
remote management screen and loads into the phone welcome screen. I am taking
the backup of the same device and restoring it back, keeping in mind the device
was never MDM managed therefore no management profile has been restored. We are
using managed apple id’s so no VPP apps downloaded but due to managed Apple id
this blocks the store capability of downloading any apps from app store. The
device was added into MDM Intune via apple configurator therefore visible on Intune
1 - Backup to iCloud to keep all data
2 - wiped the device via Erase all content and settings.
3- Added the phone using Apple configurator
4- In ABM I assign the device to the MDM server.
5- kicked in manual sync from Intune. Once the device
visible in Intune and profile assigned. start the setup process and select to
restore from iCloud or backup from computer.
I expected it to restart after the restore and show the
remote management screen, but it does not.
The only way around this is to restore via iCloud to a
different device. This is not ideal
Please let us know if you can recommend a better way of
doing this therefore restoring the backup on same device and getting remote management
configuration to enrol the device on MDM
iPhone 16
