Unable to send verification code to Hong Kong phone number for Japanese Apple ID

Hello, I am from hong kong and i am currently signing up for an apple id based in japan region. I am 19 and i will be studying aboard in japan in a few weeks so i would like to have access to japan app store and other features. However, when i entered my hong kong phone number for the verification code, it only shows the code unable to send to my phone number. for now, i only have my hong kong phone number with me so i would like to have a work-around method or other solutions to this problem. my email account can receive the code but nothing works for the phone number part. here is an attachment to my sign-up


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iPhone XR

Posted on Dec 5, 2024 1:24 AM

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3 replies

Dec 5, 2024 7:22 AM in response to chiu289

Apple does not say you must use a telephone number from the same country but since international calls often cost extra it is quite possible they will insist you have a Japan based telephone number. I also know that some things relating to China are different so that could be a consideration.


Note that you can only use one account at a time on an Apple mobile device and you may find restrictions placed upon switching between accounts frequently.




Dec 9, 2024 10:27 AM in response to chiu289

I have the same problem with my Apple ID account used for development (my private account use passkey to login). Previously it worked fine, but now I can not get this confirmation code...has 2 chat support sessions and even 1 call with support first time in my life... And the outcome was to initiate password reset procedure and use another phone number to see what will happen (even when my email still under my control, I know password and phone does receive SMS and calls). But now I can see that the problem on the Apple side as there are too many people with the same problem starting from Thursday-Friday. But Apple status still all green...

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Unable to send verification code to Hong Kong phone number for Japanese Apple ID

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