Can't Remove ESIM from Iphone 14, 15, 16. ESIM Transfer issue. FIXED!

I work for a cell phone provider, and here is a new issue that I have run into several times now in the past 4 months that Apple is doing nothing to resolve. I thought I would help a few people by eliminating some of the steps you'll need to go through in order to fix the issue.

ISSUE: Customer is shipped and attempted to do a self-serve data transfer using Apple's transfer software. This customer previously had a different service provider. During the transfer it asks if they would like to transfer all data and previous ESIM to the new device. After the transfer, the customer tries to turn on the previous ESIM in the settings and immediately the phone goes to "SIM not supported" screen. This can not be undone. After speaking with an apple advisor for 2 hours, an advanced technician for an hour, 1 software update, and 3 restores, we determined that the customer would need to visit an Apple store in order to resolve the issue. It was always, "I have never seen this before." Which is funny because I have seen this five times now in two months.

After a day at the Apple store, it was confirmed that Apple does not currently have functionality to remove ESIM's stuck on a customer's device that also display error codes #10 & #13 after a restore. That's right, the ESIM is now permanently stuck inside of that device. Normally a phone would not accept an ESIM from another provider if the phone is locked to a different company, however in this case the ESIM was transferred with the data from the old phone. Imagine inserting a physical sim card into a carrier locked Iphone 13 without having the option to eject the sim. This is essentially what has happened. Apple built an Iphone with a faulty sim ejector and can't figure out how to open the phone to remove the sim. (Which would be an option with a physical sim)

From an Apple representative, "This seems to be a firmware issue, and Apple does not warranty that. We Warranty the hardware of the device from manufacture defects."

Apple recommended contacting the previous service provider to have the old ESIM deactivated. This was of course another endless loop going from TMO to BMO and BMO back to TMO, until the customer was satisfied that no one had a way to fix this issue. After three days of being stuck in what seemed to be an actual real life boot-loop, the customer gave up and returned the phone.

This is the fifth time a customer has had this issue in the past 2 months. Apple stands behind their stance that it is not an Apple issue. In the end the only way around this issue was for the customers to get a new phone. Currently this is the only fix available. Unfortunately, if you bought your phone used, you are now stuck with a brick until Apple decides that this actually is their problem. Hopefully this will help them take notice.