Face ID setup stuck on 'face not within frame' on my iPhone

FaceID will not reset I’m familiar with process. Now a rectangular box not the circle used to rotate your face in with progress bar. Message says hold iPhone higher or lower or face not within frame I’m hung up in this loop


[Re-Titled by Moderator]

iPhone 14 Pro Max, iOS 18

Posted on Dec 5, 2024 12:03 PM

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1 reply

Dec 5, 2024 12:08 PM in response to 1WhiskeyYell

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.


If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple


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Face ID setup stuck on 'face not within frame' on my iPhone

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