Can't create apple id at the moment

Question

Level 1

4 points

Can't create apple id at the moment

Hello everyone,

I recently purchased a brand-new iPad 10th Generation for my mom. As part of the setup, I tried creating a new Apple ID for her using a unique email address and phone number that have never been associated with any Apple ID before.

However, during the verification step where the code is sent to the phone number, I received an error message stating: "At this moment, a new account cannot be created." I’ve double-checked all the details, ensured a stable internet connection, and verified that the phone number can receive SMS messages without any issues.

I’ve tried creating the Apple ID both directly from the iPad and through the website at https://account.apple.com/, but the same issue persists in both cases.

This is my first attempt at creating an Apple ID on this device, so I don’t believe it’s related to the device’s limit of three accounts.

Has anyone else encountered this issue before? If so, what steps helped you resolve it? Any advice or suggestions would be greatly appreciated!

Thank you in advance for your help!

iPad (10th generation)

Posted on Dec 5, 2024 8:46 PM

Reply

Answer 1

Top-ranking reply

Limnos

Community+ 2026

Level 10

430,319 points

Dec 6, 2024 4:19 AM in response to sergiopgd

Check Apple’s list of solutions for seeing that message —> If you can’t create an Apple Account or see “your account cannot be created at this time” - Apple Support

If it’s not a problem with your connection to Apple then it may be a problem with your data entry. “At this time" is unfortunately a somewhat vague Apple catch-all error message. It could mean that you cannot connect to the Apple service you need to use, or it could mean there is something invalid or missing in your information entry and once you correct that, _then_ it is the right time. ;-)

- Check if the problem actually is at Apple’s end of things and if there’s an issue with Apple's servers: Apple - Support - System Status

- Completely disable any VPN you are using.

If those do not resolve the issue, there is probably something Apple doesn’t like about your information. Check what you are doing is valid (such as when creating an account all your information is consistent for the country in which you are creating the account) and has ALL the information required (scroll down to see if there’s more off the bottom of a page). Confer with Apple's documentation about the action you are trying to do.

If you still have problems, contact official Apple Support:

For help with Apple ID issues, click here ➞ https://getsupport.apple.com/?caller=cups&PGF=PGF63005

Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> Contact Apple for support and service - Apple Support

Reply

Can't create apple id at the moment

Similar questions