If you have purchased a new iPad - and this iPad indicates that it requires a Password or Passcode that you have not created yourself during initial setup - then the iPad is not new as it has already been configured by somebody else.
You will need to return the iPad to the retailer for exchange or refund. If not purchased directly from Apple, you will need to seek assistance from wherever it was purchased; Apple will not be able to assist.
Similarly, if the iPad is centrally managed or is "supervised", the device has been configured for (or by) a business or educational establishment; in such circumstances you'll be unable to resolve the problem yourself.
Here is what Apple suggests when purchasing a previously used device:
Check for Activation Lock before you buy a device from someone else
Before you buy an iPhone, iPad, or iPod touch, from someone other than Apple or an authorized Apple reseller, make sure that the device is erased and no longer linked to the previous owner’s account. Follow these steps to check if the device is ready to use:
- Turn on and unlock the device.
- If the passcode lock screen or the Home screen appears, the device hasn't been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Don't take ownership of any used iPhone, iPad, or iPod touch until it's been erased.
- Begin the device setup process.
- If you're asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner isn't present, contact them as soon as possible and ask them to use a browser to remove the device from their account. Don't take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.
You will know that a device is ready for you to use when you're asked to "Set up your iPhone," “Set up your iPad," or “Set up your iPod” the first time you turn it on.
