Awards on Watch and Phone don't match

I have 1722 days toward my 1750 move-goal award. My Watch shows this correctly, but my phone (a new iPhone 16) shows only 22 days. Will the iPhone eventually catch up to the real number? The number 22 is NOT the number of days since I got the phone. (The first screenshot is from the Watch. See the bottom-right of the second screenshot, from the Phone, for the discrepancy.) Thank you all!

Apple Watch Series 9

Posted on Dec 6, 2024 7:56 AM

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Question marked as Top-ranking reply

Posted on Dec 6, 2024 8:08 AM

This discrepancy happens because the iPhone and Apple Watch might not be fully synced. Here’s how to fix it:

  1. Force Sync Health Data: On your iPhone, open the Watch app, go to Privacy, and toggle Fitness Tracking off and on. Restart both devices.
  2. Check iCloud Settings: Ensure iCloud is syncing Health data. Go to Settings > [Your Name] > iCloud and confirm Health is enabled.
  3. Update Software: Ensure both your iPhone and Watch have the latest updates installed, as updates often fix syncing issues.

If the issue persists, contact Apple Support for deeper troubleshooting.


3 replies
Question marked as Top-ranking reply

Dec 6, 2024 8:08 AM in response to MarkPek

This discrepancy happens because the iPhone and Apple Watch might not be fully synced. Here’s how to fix it:

  1. Force Sync Health Data: On your iPhone, open the Watch app, go to Privacy, and toggle Fitness Tracking off and on. Restart both devices.
  2. Check iCloud Settings: Ensure iCloud is syncing Health data. Go to Settings > [Your Name] > iCloud and confirm Health is enabled.
  3. Update Software: Ensure both your iPhone and Watch have the latest updates installed, as updates often fix syncing issues.

If the issue persists, contact Apple Support for deeper troubleshooting.


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Awards on Watch and Phone don't match

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