What should I do if my new iPad 10th Gen screen is frozen?

2 days old I pad. Screen froze on Kaiser site. I used vol up down touch button to get to slide off screen, but it is frozen too. Screen now opens to frozen passcode. Stuck, please help.


[Re-Titled by Moderator]

iPad, iPadOS 18

Posted on Dec 6, 2024 5:59 PM

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Question marked as Top-ranking reply

Posted on Dec 7, 2024 3:43 AM

If your iPad is unresponsive, connect your iPad to its Power Adapter and allow the iPad to charge. Then, while still connected to external power, perform a forced-restart:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button; do not release the top button until...
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

  1. Press and hold the top button and the Home button at the same time; do not release either button until...
  2. When the Apple logo appears, release both buttons.



When performed correctly, your iPad will restart.

2 replies
Question marked as Top-ranking reply

Dec 7, 2024 3:43 AM in response to Dpar57

If your iPad is unresponsive, connect your iPad to its Power Adapter and allow the iPad to charge. Then, while still connected to external power, perform a forced-restart:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button; do not release the top button until...
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

  1. Press and hold the top button and the Home button at the same time; do not release either button until...
  2. When the Apple logo appears, release both buttons.



When performed correctly, your iPad will restart.

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What should I do if my new iPad 10th Gen screen is frozen?

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