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Possible scam email

I have received a very professional looking email supposedly from Apple about "keeping My Account safe"

wants to set up recovery contacts, learn how to reset psw, keep contact info up to date etc.

The links resolve to https://c.apple.com/......... blah blah and also the email is from appleaccount@insideapple.apple.com

I strongly suspect this is a very professional looking spam - just looking for opinions?


iPhone 11, iOS 18

Posted on Dec 8, 2024 9:53 PM

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Question marked as Top-ranking reply

Posted on Dec 9, 2024 8:54 AM

this email - appleaccount@insiderapple.apple.com is a scam , a phishing attempt. Do not click on any links. I just verified with the IOS apple support app team. Verify information from legitimate sources - download Apple support on IOS and ask them. They will tell you the same, not some random dude... Only forward the email to reportphishing@apple.com them delete it permanently!

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Dec 10, 2024 9:44 AM in response to Big Diesel

Although I have not contacted Apple to ask if the email is a scam, there are things about it that seem legit and others that don't, my thoughts below. I will never click links from an email anyway; I'll only take actions by logging in directly but came here to see what others are thinking.

I have only ever once fallen prey to a phishing email, and it was an Apple imitator, in 2018. It looked so legit, just like this actually, and after I clicked on the links and logged in (thereby providing my credentials to the bad guys), I realized my error (although I can't remember now how I figured it out).


The things about this email that seem suspicious to me (and FWIW, I am a designer who has been observing Apple design trends for decades, which may not be worth much anymore, as they seem to change things constantly now!):

• The reply-to as 'Apple Account' instead of just Apple, although this may be to differentiate the Apple retail from account services; when I log in to iCloud, there is a message that says 'AppleID is now 'Apple Account', so it may be legit.

• In the message body: the Apple logo with no space between it and the word 'Apple'. The space between logo and logotype feels random, and nothing Apple does design-wise (or any designer for that matter) is random (although perhaps less so these days)

• The typeface for the bold subheadings is HUGE and not really in Apple vein (although when I go to icloud the typography on the login screen seems REALLY HUGE THERE TOO, which feels more Microsoft-y and not what Apple would normally do; compare to the typography on the account dashboard once you log in; perhaps styles are changing, but if so they are inconsistently applied across touchpoints)

• The 'subscribe' link in the footer. I'm already 'subscribed' right, otherwise why would I be receiving the email to begin with?


If you log in to iCloud and go to your Apple Account settings you can see options to set a legacy contact, and account recovery contact. So if this is a legit email, they are actually coming off as an Apple impersonator, which indicates they are having an identity crisis design-wise, otherwise why would so many be suspicious of it? Hope that helps someone.


FWIW also, I have tried to post this reply half a dozen times and I have had to re-login three times, and tried to upload screenshots six times with resulting errors. This used to be a typical Microsoft-type experience, but now it's just as frustrating to use.


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Possible scam email

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