My hearing test keeps saying "unable to Connect to Airpods" even though they are connected

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Level 1

4 points

My hearing test keeps saying "unable to Connect to Airpods" even though they are connected

I am running the hearing test on an iPhone 12 Pro. AirPods Pro 2.0

Both are up to date on iOS/firmware

I keep trying the hearing test and run into the same "diagnostic" issue that many have reported. But when I am able to get past that, it goes to the opening questionnaire. I answer 3 questions, hit submit and I hear some periodic "whooshing" sounds coming from the AirPods, then it says "Unable to Connect to AirPods".

They are connected. If I try any other app, it properly plays through the AirPods. But I can't get past that error message.

iPhone 12 Pro, iOS 18

Posted on Dec 9, 2024 8:49 AM

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Answer 1

TheLittles

Level 10

196,939 points

Dec 9, 2024 11:00 PM in response to ibfc_ny

"My hearing test keeps saying "unable to Connect to Airpods" even though they are connected: [...]They are connected. If I try any other app, it properly plays through the AirPods. But I can't get past that error message."

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Re-Pair these:

For get this Device and then par it back.

Troubleshooting AirPods Pairing:

Disable Bluetooth on all but one device — the one device you want to synchronize with these with.

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