iPhone 16 Pro ignored incoming call disconnects current call

I've noticed since getting my iPhone 16 Pro (running iOS 18.1) that if I'm on a call and a second call comes in (call waiting) and I do nothing which should let the call go to voicemail, the first call will be disconnected. Yes, I've done a reset on the phone (Vol up -> Vol down -> Power until logo disappears) ... I do it more often that should be required.


In this day and age of hour plus waits for customer service, having a call disconnected like this because of a flaw in Apple's software is very frustrating. Surely this is on a bug list somewhere.




iPhone 16

Posted on Dec 9, 2024 11:50 AM

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4 replies

Dec 28, 2024 7:59 AM in response to RandyChev

When your iPhone sends incoming calls directly to voicemail or is disconnected after a ring, it might be due to various reasons. This can occur if the recipient's phone is powered off, in a low signal area, or if they have enabled the "Do Not Disturb" mode. Additionally, the contact's number may be blocked or marked as spam.


  1. Check your DND status - If you're experiencing issues with notifications or incoming calls, it's important to check your Do Not Disturb (DND) status. On most devices, you can access this setting by going to "Settings" and selecting "Do Not Disturb." Make sure DND is turned off or adjust the settings to allow desired notifications and calls to come through.
  2. Check BedTime status - If you're using the Bedtime feature on your iPhone, you can track your sleep patterns and set a schedule for waking up and going to bed. To check your Bedtime status, open the "Clock" app and tap on the "Bedtime" tab. Ensure that your sleep schedule is accurately configured, allowing your device to provide sleep analysis and reminders accordingly.
  3. Check your Sound Volume - If you're experiencing low or no sound on your iPhone, it's essential to check your sound volume settings. You can adjust the volume by using the physical volume buttons on the side of your device or by going to "Settings" and selecting "Sounds & Haptics." Ensure that the volume is turned up and not muted.
  4. Check your Ringer switch - If you're not receiving any sound notifications for calls or messages, it's important to check the position of your device's ringer switch. Depending on the model of your iPhone, the ringer switch is located on the side or top of the device. Make sure the switch is not set to the silent or muted position.
  5. Check Call Audio Routing - If you're having issues with audio during calls, such as not hearing the caller or distorted sound, you should check the Call Audio Routing settings. On an iPhone, you can access this by going to "Settings," selecting "Accessibility," and then "Audio/Visual." Ensure that the audio routing is set to the desired option, such as Bluetooth, speaker, or automatic.
  6. Check Auto Answer Calls - If your iPhone is automatically answering calls without your input, it's important to disable the Auto Answer Calls feature. Go to "Settings," select "Accessibility," and then "Touch." From there, disable the "Auto Answer Calls" option to regain control over incoming calls.
  7. Check Connection with Bluetooth Audio - If you're having trouble streaming audio from your iPhone to Bluetooth devices, it's crucial to check the Bluetooth connection. Make sure Bluetooth is turned on in the device settings, and try reconnecting your iPhone to the Bluetooth audio device. If the problem persists, you may need to unpair and repair the devices or troubleshoot further using Apple Support resources.
  8. Check whether in Headset Mode - If your iPhone seems stuck in headphone mode despite no headphones being connected, it could be a software issue. You can try solving this by cleaning the headphone jack with compressed air or gently inserting and removing headphones a few times. If the problem persists, you may need to seek assistance from Apple Support for further troubleshooting steps or possible repairs.


Dec 30, 2024 10:27 AM in response to ChrisJ4203

Thanks for that advice. I'll see if I can find someone to help at the carrier.


However, I can already anticipate their suggestion that since this hadn't happened with my old phone and is now happening on a new phone with a new operating system, that this is an Apple iPhone 16 iOS 18 problem. In a perfect world they'd look into it and see if others had the same problem but we live in an age of passing the buck based on most logical likely causes.


I will also be more industrious in rejecting 2nd incoming calls hoping that will skirt the problem.


Thanks again for reading my actual issue and offering a possible solution.

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iPhone 16 Pro ignored incoming call disconnects current call

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