Apple Account security questions appearing in Mandarin

Haven't used my Apple ID in a while, presume it has been hacked. When I attempt to login, it prompts me to update my security. I cannot do this however, as it then asks me to complete my security questions, which are now in Mandarin. When I translate them, they do not appear to be the same security questions I provided details for in the past. When I go to reset the security questions, it asks me for the answers to the security questions again, in Mandarin.



[Re-Titled by Moderator]

Windows, Windows 10

Posted on Dec 9, 2024 5:45 PM

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Question marked as Top-ranking reply

Posted on Dec 10, 2024 4:57 AM

Read this document if you think your Apple ID has been compromised. --> If you think your Apple Account has been compromised - Apple Support


Related materials:

Personal Safety User Guide

Personal Safety User Guide - Apple Support

> open the Table of Contents and review the articles


A document with general information about security and your Apple ID --> Security and your Apple Account - Apple Support


Contact Apple for help with Apple ID account security. This page provides country-specific Apple Support contact information ➞ Contact Apple for support and service - Apple Support


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Question marked as Top-ranking reply

Dec 10, 2024 4:57 AM in response to Unkyherb

Read this document if you think your Apple ID has been compromised. --> If you think your Apple Account has been compromised - Apple Support


Related materials:

Personal Safety User Guide

Personal Safety User Guide - Apple Support

> open the Table of Contents and review the articles


A document with general information about security and your Apple ID --> Security and your Apple Account - Apple Support


Contact Apple for help with Apple ID account security. This page provides country-specific Apple Support contact information ➞ Contact Apple for support and service - Apple Support


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Apple Account security questions appearing in Mandarin

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