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How do I reset an iPad with unresponsive touch screen?

Touch screen not working on iPad. Trying to reset based on other posts with similar issue, but can’t seem to do so. No home button - can get the slider bar to come up but obviously can’t slide it. Tried volume up, then volume down, then top button, but that just brings up Siri. The top button combined w either volume brings up the power bar.


[Re-Titled by Moderator]

iPad Air, iPadOS 17

Posted on Dec 9, 2024 8:45 PM

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4 replies

Dec 11, 2024 2:36 AM in response to 77_CJ

If your iPad is unresponsive, connect your iPad to its Power Adapter and allow the iPad to charge. Then, while still connected to external power, try a forced-restart. When performed correctly, your iPad will restart:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button; ignore the power-off slider; do not release the button until...
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

  1. Press and hold the top button and the Home button at the same time; do not release either button until...
  2. When the Apple logo appears, release both buttons.




If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.



If you continue to experience difficulties, you might be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) where the technicians will assist with troubleshooting:

Genius Bar Reservation and Apple Support Options - Apple

How do I reset an iPad with unresponsive touch screen?

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