My iPad Pro 3rd gen, iPhone 16 Pro and iPhone 12 are not being detected by iTunes.

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Level 1

4 points

My iPad Pro 3rd gen, iPhone 16 Pro and iPhone 12 are not being detected by iTunes.

My iPad Pro 3rd gen, iPhone 16 Pro and iPhone 12 are not being detected by iTunes. This problem is new - it used to work fine.

They all charge fine. They all appear on Apple Devices. I have tried switching off then on again the devices and my PC. I have closed all other programmes. I have disabled my anti-virus software. I have tried different cables and different USB slots. Software is up-to-date.

What do you suggest, please?

Posted on Dec 11, 2024 5:01 AM

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Answer 1

skooldog Author

Level 1

4 points

Dec 12, 2024 12:43 AM in response to razmee209

Thanks razmee. I'd tried those suggested solutions previously, but none has worked. I also had two long online chats with Apple Support, but they couldn't help either. I found out yesterday that was DOES work is to uninstall Apple Music. iTunes then happily recognises my iPad Pro 3rd gen, iPhone 16 Pro and iPhone 12.

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Answer 2

razmee209

Level 10

202,588 points

Dec 11, 2024 12:56 PM in response to skooldog

skooldog wrote:

My iPad Pro 3rd gen, iPhone 16 Pro and iPhone 12 are not being detected by iTunes. This problem is new - it used to work fine.

They all charge fine. They all appear on Apple Devices. I have tried switching off then on again the devices and my PC. I have closed all other programmes. I have disabled my anti-virus software. I have tried different cables and different USB slots. Software is up-to-date.

What do you suggest, please?

Double check here If your computer doesn't recognize your iPhone or iPad - Apple Support

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My iPad Pro 3rd gen, iPhone 16 Pro and iPhone 12 are not being detected by iTunes.

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