Help, my iPad is in Activation Lock.

Dear apple, I bought the ipad from an official advertising site (kupujem-prodajem), a private person used it like this, the problem happened when I did a factory reset, from that moment I can't use the device, it asks for the email 2.....@qq.com and password but mine is *****@icloud.com is quite difficult to solve this problem, the ipad itself is not a great value, but I still managed to use it, it was perfect for surfing the net, filming, listening to music, if there is an opportunity to open it otherwise it will probably end up as waste, it is interesting that the serial number on the back is DM***K10 until then on the HELO screen DQ***CM8 I am waiting for your answer, I hope it will be positive, regards Apple user


[Edited by Moderator]

iPad Air, iOS 12

Posted on Dec 11, 2024 1:50 PM

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Question marked as Top-ranking reply

Posted on Dec 11, 2024 3:12 PM

Bad news, I'm afraid.


Read this article about removing Activation Lock --> How to remove Activation Lock - Apple Support Unless you have the account information that set the lock, the original receipt from Apple or an Apple approved vendor, or can demonstrate legal inheritance from a deceased owner, you cannot remove the lock; return or recycle the device.


If it is asking for an account that is not yours, take it back to the person from whom you received it. Get them to do the things in this support article or ask for a refund --> What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support There is no way to discover the owner of a device unless they left a message to display on the device when it is turned on, or the person who gave you the device knows them.


From the very bottom of Apple Trade In - Apple :

"Does Apple offer recycling?

Yes. Apple Trade In lets you recycle any Apple device (including devices from Apple-owned brands) at any Apple Store and on Apple for free. That includes your batteries and old electronic products as well as free, on-demand packaging recycling for our commercial, education, and institutional customers. When we receive your device, it will be thoroughly inspected to determine if components can be recycled or reused. Whether recycled or reused, all activities relating to the processing of your device will be managed in an environmentally responsible way."



1 reply
Question marked as Top-ranking reply

Dec 11, 2024 3:12 PM in response to feherg61

Bad news, I'm afraid.


Read this article about removing Activation Lock --> How to remove Activation Lock - Apple Support Unless you have the account information that set the lock, the original receipt from Apple or an Apple approved vendor, or can demonstrate legal inheritance from a deceased owner, you cannot remove the lock; return or recycle the device.


If it is asking for an account that is not yours, take it back to the person from whom you received it. Get them to do the things in this support article or ask for a refund --> What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support There is no way to discover the owner of a device unless they left a message to display on the device when it is turned on, or the person who gave you the device knows them.


From the very bottom of Apple Trade In - Apple :

"Does Apple offer recycling?

Yes. Apple Trade In lets you recycle any Apple device (including devices from Apple-owned brands) at any Apple Store and on Apple for free. That includes your batteries and old electronic products as well as free, on-demand packaging recycling for our commercial, education, and institutional customers. When we receive your device, it will be thoroughly inspected to determine if components can be recycled or reused. Whether recycled or reused, all activities relating to the processing of your device will be managed in an environmentally responsible way."



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Help, my iPad is in Activation Lock.

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