16 Plus stuck on the 'hello' screen

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Level 1

4 points

16 Plus stuck on the 'hello' screen

phone is hot and will not allow me to type in passcode to try to open phone to do anything. have done vol up vol down and held the power button. finally able to have phone shut down. tried connecting to computer to see if i could reset phone with itunes. phone not recognized by itunes or computer. just received today. was trying to transfer from iphone 11 plus. transferred my number but am now locked out of new phone.

[Re-Titled by Moderator]

iPhone 11, iOS 18

Posted on Dec 11, 2024 6:33 PM

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Answer 1

SravanKrA

Level 10

432,846 points

Dec 23, 2024 5:30 AM in response to admtz05

Apple ID and Activation Lock

iCloud uses Apple ID credentials.

If you do not remember the Apple ID Password then follow the steps given in this Apple Article -> If you forgot your Apple ID password - Apple Support

If you do not remember the Apple ID then follow the steps given in this Apple Article -> If you forgot your Apple ID - Apple Support

If you are the owner or the owner has shared all information with you then to open Activation Lock:- If it is Activation locked, read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Learn how to remove a device from a previous owner's account.

If you are not the owner and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password with you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their Apple ID.

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16 Plus stuck on the 'hello' screen

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