ios 18.2 iphone 13 update bricked

Just had the same problem with the update progress bar on the phone stuck at the very beginning of the update process. Note I am updating an iPhone 13 pro from iTunes version 12.13.4.4 on Windows 10.

First of all, to get the iPhone to respond, I used the sequence to put the phone in recovery mode. That is press and release volume up, quickly followed by press and release volume down, then press and hold the right hand button until the screen unfreezes and the phone goes into software recovery mode.

I then opened iTunes on the pc, and connected a USB cable to the phone and PC. iTunes detected the phone and offered me two options. Either to attempt to recover the iPhone or to reset the phone. I wanted to keep all the settings and documents on the phone, so I chose to recover the phone. iTunes then restarted the update process and this time completed correctly. All of the settings, apps, documents, photos etc had been completely preserved.

Not much more I can add, well done to Apple for making a recovery option that worked for me!

Hi all just had the same problem with my iphone 15. I own antebook running win 11 and was about to transfer music files with itunes, when I got prompted to update the phone to 18.2. Initially everything was going fine, first a backup on my notebook and then the update download. Once the program initiated the update on the iphone, after about 10% on the progress bar under apple logo, itunes just crashed without warning leaving the phone bricked. After trying several attempts with support initially unistalling and reinstalling itunes and the the apple device app things got progressively worse.

I managed to solve the issue by going to my work place where the pcs are running win 10, and finally managed to get a positive update to 18.2 but no personal data. I proceeded to restore via icloud as I wasn't going to risk restoring with itunes running on win 11.

I was able to restore my phone by uninstalling ITunes from the Windows Store and downloaded per the link in the following thread where you can install iTunes outside the Windows Store. What a hassle.

https://discussions.apple.com/thread/255769005?sortBy=rank

I had the same exact issue on iPhone 16 upgrading to iOS 18.3 using iTunes 12.13.4.4 on Windows. After software extraction the phone restarts and iTunes crashes. Phone gets stuck on Apple logo screen/recovery mode. Retrying with update or restore doesn't help. I had to go to Apple store and they were able to restore using a Mac. I then restored from backup (which I had done prior to upgrade attempt). Here are the iTunes crash events in Windows log:

Faulting application name: iTunes.exe, version: 12.13.4.4, time stamp: 0x670a9843

Faulting module name: objc.dll, version: 1.528.1.494, time stamp: 0x66aa88f3

Exception code: 0xc0000005

Fault offset: 0x0000000000025292

Faulting process id: 0x3920

Faulting application start time: 0x1DB7677ED7A6F09

Faulting application path: C:\Program Files\WindowsApps\AppleInc.iTunes_12134.4.3008.0_x64__nzyj5cx40ttqa\iTunes.exe

Faulting module path: C:\Program Files\WindowsApps\AppleInc.iTunes_12134.4.3008.0_x64__nzyj5cx40ttqa\objc.dll

Report Id: c2400ac5-2868-436f-b871-be238116cd63

Faulting package full name: AppleInc.iTunes_12134.4.3008.0_x64__nzyj5cx40ttqa

Faulting package-relative application ID: iTunes

I have the full dumps available too if Apple support is interested.

I have an ipad that I tried updating to 18.2 on a windows 11 pc with itunes and itunes crashed on several attempts. I have a second pc that is running windows 10 and itunes. I connected the ipad to my windows 10 pc and the 18.2 update installed successfully.

Zromie

Thanks! Both my iPad and iPhone were stuck with this problem but when I read your post and tried it on a Windows 10 PC the update completed no problem! Thank you, thank you, thank you!

Did this on my Win 11 rig and did not work, tried again with a USB-a cable instead the USB-c one, nothing. Ended up updating my old Win 10 laptop and voilá, made it work (after several times error 4013 popping up in 11). Worst of all is:

1. Everything started thanks to Apple unstable iTunes and useless “Apple devices” app.
2. In the internet you can find many complaints about going to a Genius bar with a 4013 error and getting a “bricked forever” answer.

Basically, don’t count on Apple helping you with this…

I have iPhone 11 and iTunes for Windows crashed during iOS 18.2 update. Now can’t seem to restore using iTunes or Apple Devices. Was on tech support call and they hung up on me when nothing was working. Right now my phone is trying to restore with Apple Devices but appears stuck on “Preparing iPhone for restore”. Will let it run overnight. Had to contact Apple chat to get store appointment tomorrow. Been dealing with this for many hours tonight - very frustrated.

THANK YOU. That worked. My phone was frozen in black screen with a connect cord. I think I disconnected the usb cord from the computer too soon. The itunes app said done but it may have meant with the download, not the install.

My IPhone 13+ stopped using Facial Recognition after update. When setting up Face Recog now, the dots continue on my screen even after completed dot test... setting up eye view of IPhone.

I had to turn off Eye recognition to get rid of problem.

Then when I go to Face Setup- Iphone goes to "put your face inside brackets" and turn your head slowly around. But NOTHING else happens. Cannot get phone to go any further. Have tried everything, turning phone off,and on. Nothing helps. LOST Facial Recognition to use for my passwords. I'm too OLD to remember PW anymore. Have to write them down. But I'm not that old that I don't have common sense and my IPhone is really screwed up. WHO DO I CONTACT? Is there someone out there that can help? Thanks.

I have an iPhone 14 pro max and my phone is doing the exact same thing. So frustrating. I have an appointment tomorrow with the Genius Bar. Hopefully they can fix the issue.

This worked for my iPhone SE 3rd generation. Apple was no help at all.

Do you lose all your data? Itunes tried again but crashed right after. After installing the apple devices app it only allows restore. No option to check for updates.