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Why does my Image Playground app show downloading support?

It’s been about 6 hours that when I open image playground app or genmoji I only can see page that say downloading support for image playground or genmoji . What should I do ?



[Re-Titled by Moderator]

iPhone 16 Pro Max, iOS 18

Posted on Dec 12, 2024 1:32 AM

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Question marked as Top-ranking reply

Posted on Dec 12, 2024 11:22 PM

how do i solve this issue of .... Why does my Image Playground app show downloading support


31 replies

Dec 15, 2024 1:35 PM in response to kiyarash_1

Why my iPhone stuck on this for last 6 days


Downloading support for Image Playground...


Once downloaded, this iPhone will be able to use Image Playground.


I restarted my iPhone many times

yes, my iPhone is connected to fast and stable wifi (1.5 gbs)

yes, I connected my iPhone to power

also I uninstalled playground app and reinstalled many times


non of these steps solve issue


Dec 14, 2024 6:40 PM in response to kiyarash_1

Mine has been doing the same since I updated my phone.. I deleted the app 3 times and it’s either just forcing close by itself or showing this image.. at first it wasn’t even creating anything at all just kept saying “unable”… sooo frustrating, there’s really no difference between the 16 and the 14 since none of the features want to work 🙃🙃🙃🙃

Dec 15, 2024 3:00 PM in response to kiyarash_1

i had the same issue when I changed the language and region to my original country location (Australia) after official public release of 18.2 because I no longer needed my language set to USA anymore. So I fixed it by still leaving my language set to my country but kept the region set to USA and straight away it came back. Hopefully this helps you.

Dec 15, 2024 6:20 PM in response to Nemysysx

I fixed mine. Was in the same boat. Did everything that is online to fix it and nothing worked, until...


This may be annoying, but thankfully it is not complicated. Just takes time to redownload.


1) Go to your iCloud settings in Settings app.

2) Go to the back up settings and back up your iPhone to iCloud.

3) Then completely erase iPhone.

4) Restore your phone from the iCloud backup.


My Apple Intelligence works like a charm now!



Dec 14, 2024 10:34 AM in response to Hawkbiz

This could be one reason, as I came across it on the net: “Apple Server Traffic: Sometimes, Apple’s servers may experience heavy traffic, especially after an app update or if many users are trying to download it at the same time.”


You must wait for the service to resume and push the update to your device.


This can sometimes solve the issue “Restart Your Device: A restart can resolve minor software glitches.”

Dec 16, 2024 12:07 PM in response to Msyc2000

Try these steps

1) Go to settings > General > Transfer Reset iPhone

2) Click “Get Started” to temporary iCloud backup your iPhone for 21 days

3) Connect iPhone to iTunes on PC or MAC

4) Restore IOS 18.2 via iTunes, it will erase everything on your iPhone and reinstall the IoS 18.2

5) Once iPhone restart, setup it as a new phone.

6) Restore your iPhone from the temporary iCloud backup.


Good Luck


Apple Intelligence and Playground apps are works for me now

Why does my Image Playground app show downloading support?

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