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Apple Devices 1.5.2.58 (1.1282.14849.0) on Windows 11 24H2

Apple Devices for Windows recently updated to Apple Devices 1.5.2.58 (1.1282.14849.0) this morning and it no longer recognizes my iPad M4 Pro because AMPDevicesAgent.exe keeps crashing every time I open Apple Devices for Windows app. I can't sync or backup to PC. The crash occurs whether the iPad is connected to the PC or not. It crashes every time the Apple Devices app is opened.


Source

AMPDevicesAgent


Summary

Stopped working


Date

‎12/‎13/‎2024 1:18 AM


Status

Report sent


Description

Faulting Application Path: C:\Program Files\WindowsApps\AppleInc.AppleDevices_1.1282.14849.0_x64__nzyj5cx40ttqa\AMPDevicesAgent.exe


Problem signature

Problem Event Name: MoAppCrash

Package Full Name: AppleInc.AppleDevices_1.1282.14849.0_x64__nzyj5cx40ttqa

Application Name: praid:AMPDevicesAgent

Application Version: 1.5.2.58

Application Timestamp: 6757d7a9

Fault Module Name: AMPDevicesAgent.exe

Fault Module Version: 1.5.2.58

Fault Module Timestamp: 6757d7a9

Exception Code: c0000005

Exception Offset: 00000000003eec27

OS Version: 10.0.26100.2.0.0.256.48

Locale ID: 1033

Additional Information 1: 7dcd

Additional Information 2: 7dcda09f4d834b016191e01f2efdbce5

Additional Information 3: 261f

Additional Information 4: 261f0b0b1cb543fd2827fdf1fd5fafe9


Extra information about the problem

Bucket ID: 5e88f1b8ecf120d40144bc719f1dcf70 (1244326593247956848)



iPad Pro, iPadOS 18

Posted on Dec 12, 2024 10:26 PM

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Question marked as Top-ranking reply

Posted on Dec 13, 2024 1:42 PM

I have same problem...

Win 11 Pro 24H2... App devices ver 1.5.2.58.. Does not recognise my iPhone 11 Pro, iOS 18.2

Clicked the "Me too" on OP post, but this POS site shows spinning wheel and does nothing...

SO posting reply instead

14 replies
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Question marked as Top-ranking reply

Dec 13, 2024 1:42 PM in response to Keith Weisshar

I have same problem...

Win 11 Pro 24H2... App devices ver 1.5.2.58.. Does not recognise my iPhone 11 Pro, iOS 18.2

Clicked the "Me too" on OP post, but this POS site shows spinning wheel and does nothing...

SO posting reply instead

Reply

Dec 25, 2024 2:11 PM in response to Keith Weisshar

Called Apple support twice about this exact problem yesterday and received all of the normal advice: reinstall Apple Devices, update the iPhone iOS, switch cables, try it with a different computer, etc. Nothing changed. After they said, "Sorry, this isn't our problem," I thought to look at the Windows Application Event Logs and found this exact error and this page.

I'm on with Apple again as we speak.

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Dec 13, 2024 8:50 AM in response to Keith Weisshar

Make sure if your antivirus windows defender or another third party antivirus it’s blocking AMPDevicesAgent I had that before and I check the quarantine files and AMPDevicesAgent was there I just set to allowed then Apple devices app updates the AMPDevicesAgent and it recognizes my iPhone in devices manager , hope work for u because worked for me

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Apple Devices 1.5.2.58 (1.1282.14849.0) on Windows 11 24H2

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