I had an Apple account and I know the password and everything but I don't remember my old phone number so I was trying to create support pin so that I could re-access the account and change my Apple pay information because I keep getting these charges that are not correct and they just keep tapping my cash app card and I need that to stop
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Have you tried selecting the blue buttons with other options?
For information about how to use account recovery when you can’t reset your Apple ID password, click here --> How to use account recovery when you can’t reset your Apple Account password - Apple Support
- "Account recovery is a process designed to get you back into your Apple ID account when you don’t have enough information to reset your password." "If you use two-factor authentication and can’t sign in or reset your password, you can regain access after an account recovery waiting period."
The post by shoeluvr13 at this link provides additional detail about the account recovery process: Activation Lockout Issues - Apple Community . This thread illustrates the multi-step process My Apple ID is locked, how do I fix it? - Apple Community
Creating support pin for Apple Account with forgotten phone number
