Unreceived refund for underage app subscription on Apple Account

Hello, an underage child accidentally subscribed to a paid app. As a result, 34.99 dollars were charged to my card. I reported this issue to Apple and requested a refund. Later, I received a decision message stating that the money was refunded, but the money has not yet been deposited into my card. Please assist.



[Re-Titled by Moderator]

Posted on Dec 14, 2024 12:51 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 14, 2024 12:52 PM

If Apple has already stated that you are entitled to a refund, please see:


When will I get the money back?

If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:


Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.


Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.


All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.


From: Check the status of a refund for apps or content that you bought from Apple - Apple Support

1 reply
Question marked as Top-ranking reply

Dec 14, 2024 12:52 PM in response to feride161

If Apple has already stated that you are entitled to a refund, please see:


When will I get the money back?

If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:


Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.


Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.


All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.


From: Check the status of a refund for apps or content that you bought from Apple - Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unreceived refund for underage app subscription on Apple Account

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.