2023 macbook pro never shuts off

Shutdown the computer and the battery will be dead in 5 days. It was completely dead when it arrived from the factory.


MacBook Pro 14″, macOS 15.1

Posted on Dec 15, 2024 7:26 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 15, 2024 9:52 AM

edkenny wrote:

Shutdown the computer and the battery will be dead in 5 days. It was completely dead when it arrived from the factory.


Return it for one that works as expected...


you have a limited 14 days for an exchange or refund for any reason—see Returns & Refunds Order status

Only items that have been purchased directly from Apple, either online or at an Apple Retail Store


Returns & Refunds - Shopping Help - Apple


Your 90 days of complimentary telephone support begins on the date of purchase.

Call Customer Support (800) MY–APPLE (800–692–7753)



2 replies
Question marked as Top-ranking reply

Dec 15, 2024 9:52 AM in response to edkenny

edkenny wrote:

Shutdown the computer and the battery will be dead in 5 days. It was completely dead when it arrived from the factory.


Return it for one that works as expected...


you have a limited 14 days for an exchange or refund for any reason—see Returns & Refunds Order status

Only items that have been purchased directly from Apple, either online or at an Apple Retail Store


Returns & Refunds - Shopping Help - Apple


Your 90 days of complimentary telephone support begins on the date of purchase.

Call Customer Support (800) MY–APPLE (800–692–7753)



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

2023 macbook pro never shuts off

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.