Ipad mail all subject and sender information on emails is missing?

I opened the mail app on my ipad pro (5th gen) and it showed me the start window and prompted me to add an account as if i had never opened it before. Once i managed to open it all my emails on every account (icloud, gmail, etc..) were missing the subject and the sender addresses. It just says no sender/no subject. This is really troublesome because now i cant reply any of the emails with the mail app.


I tried to solve the problem by deleting all the accounts i could (dont know how to delete icloud mail as there is no “button” for that like there is for other accounts?) and add them again and that seemed to work because the missing information was back.


How do i do the same with icloud mail? The (use on this ipad) toggle button does not delete the account from mail. It just swithes it off and does nothing for the problem once turned back on.


When i go to the icloud mailbox with iphone or safari browser everything is fine.



This has happened before to someone else….

Emails in my inbox have had the sender an… - Apple Community


iPad Pro (5th generation)

Posted on Dec 15, 2024 12:18 PM

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Posted on Dec 19, 2024 5:57 AM

I actually managed to fix the issue by deleting and then reinstalling the mail app from the app store. Afterwards it took a while for all the emails to load but now everything looks normal.

3 replies

Dec 17, 2024 1:48 PM in response to tommi273

My wife's iPad Pro, 4th gen just experienced the identical issue. It was before the update to iPadOS 18.2. I thought the update might fix it - it hasn't. I tried restoring a one-week old backup file, and that hasn't helped. All her folders are showing no sender, no subject info. Can't reply, difficult to even identify them without reading each message! What can be done? Only messages (whether in the inbox or in other folders) that are older than the day before yesterday were affected. New messages show correctly.

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Ipad mail all subject and sender information on emails is missing?

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