The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I'm on a new mac with Sequoia 15.2, and when I go to use Cmd-shift 4 to take a screenshot I only get a click/beep. Nothing happens when I use cmd-shift 3 or 5 either.
[Re-Titled by Moderator]
iPhone 15 Pro Max, iOS 18
1) Go to System Settings->Keyboard, click Keyboard Shortcuts, then click Screenshots. Make sure that they are all checked and using the standard keyboard shortcuts:
2) If all seems correct but it still does not work:
2a) Test in a new user account. If it works, then you'll know it is something peculiar to your normal account
2b) Test in your account while booted in Safe Mode. If it works (as I expect it will), then you will know that some third party stuff is causing a problem.
Please run Etrecheck and post its full report here. Use the "additional text" button and paste the report into the text box.
1) Go to System Settings->Keyboard, click Keyboard Shortcuts, then click Screenshots. Make sure that they are all checked and using the standard keyboard shortcuts:
2) If all seems correct but it still does not work:
2a) Test in a new user account. If it works, then you'll know it is something peculiar to your normal account
2b) Test in your account while booted in Safe Mode. If it works (as I expect it will), then you will know that some third party stuff is causing a problem.
Please run Etrecheck and post its full report here. Use the "additional text" button and paste the report into the text box.
beyondhelp wrote:
I'm on a new mac with Sequoia 15.2, and when I go to use Cmd-shift 4 to take a screenshot I only get a click/beep. Nothing happens when I use cmd-shift 3 or 5 either.
And where are you saving these screen shots to....(?)
Shift Command 5 make changes to suit your needs. Make some changes and compare your results, then come back to your preferred settings and test.
Take screenshots or screen recordings on Mac - Apple Support
if you are using any third party syn software— many have settings to usurp screenshots, I would look there if no insight or resolve
ex. third-party sync software like: OneDrive, GoogleDrive, BackBlaze or DropBox
Sure enough. It's because I used Clean shot from the setapp collection which uses the standard shortcuts so you don't have to relearn anything. The downside is, when clean shot isn't installed I have to remember to install it and give it permissions for everything to act normally.
beyondhelp wrote:
Thanks. I migrated using Time Machine and so any conflicting software (if it was conflicting) was on that machine, and all operated without problems.
One Size does Not fit All
If the new computer is an Apple Silicon M1 / M2 / M3 /M4 Computer - would suggest Only Migrating the User Account and nothing more.
Some have had success and usually are well seasoned veterans who are well versed in trouble shooting
Others have been left with a mess when Migrating everything.
Issues that may have existed on the older computer will be migrated to the New Computer.
This would badly pollute the new Original and Pristine installation of the new OS which seem to what has occurred
Applications, extensions and Software Drivers may or may not even work on the new computer.
IMHO - it would be best to only install new application etc Directly from the Developer or the Apple Apps Store.
Thanks. I migrated using Time Machine and so any conflicting software (if it was conflicting) was on that machine, and all operated without problems. Your link pointed me to the idea of using Launchpad to launch screenshot, but it doesn't allow me to activate/deactivate the keyboard commands. How can I make the commands active again?
Luis. Bravo. I went through your steps and saw the shortcuts are off, only to realise I was on my original computer. So having turned them off, I found cmd-shift-4 still worked. I must have some other software I've installed which hasn't yet been loaded up on the new computer, hence the shortcuts not working. I'm sure at the time it turned them off for me, or I did so, but now I have to work out which one it is.
Hey Luis. These conversations don't necessarily appear in order. I rang Apple before I revived your suggestion. My other reply 'Bravo' comes in response to your comment. It explains how your suggestion helped me solve it
beyondhelp wrote:
Hey Luis. These conversations don't necessarily appear in order. I rang Apple before I revived your suggestion. My other reply 'Bravo' comes in response to your comment. It explains how your suggestion helped me solve it
To get these conversations to appear in some meaningful Order
Go to your User account on This Forum
Look for Preferences
The look for Other Preferences >>
Choose the Sorting order to Oldest
Cmd-shift-3 is for a screen shot. Cmd-shift-4 is the marker for you to outline the image for capturing.
Tks. Got that. None are working
i rang support. We went through every step on their list. They've now got logs of my steps and hope to get back to me in about 48 hrs so perhaps I'll have more to post.
Why not just turn them on again? What am I missing?
Unable to take screenshot with cmd+shift+4 on my Mac.
