Cannot scan from MacBook Pro to HP OfficeJet 8720

I installed the lates update this past week and now I cannot scan from my MacBook Pro to my HP OfficeJet 8720. I can print from Mac to printer, but cannot scan. The printer is set up on the same home network as my MacBook Pro. I am getting an error that says "Failed to open connection to the device" (yet it can print to the same device). I've removed and reinstalled the printers 3 times; have checked to confirm I have the most recent drivers, etc.


Any thoughts, suggestions? I rely on my scanner daily for work.

MacBook Pro 14″, macOS 15.2

Posted on Dec 15, 2024 4:06 PM

Reply

Similar questions

There are no replies.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Cannot scan from MacBook Pro to HP OfficeJet 8720

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.