Unable to change AppStore region from US to Thailand

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Level 1

5 points

Unable to change AppStore region from US to Thailand

I have been trying to change my AppStore region (US to Thailand) but the setting is still not allowing me to change my “storefront information at this time”.

I have:

No balance in my account ($0.00 App Store credit
All my subscriptions cancelled and all subscription periods ended
Never made a rental for movies etc.
A valid payment method (Visa)
left my family sharing service.

The billing address’ country is stuck in the United States and cannot be changed. This means I can’t add my new payment method and therefore can’t change my region.

Does anyone know the solution to this?

[Re-Titled by Moderator]

iPhone 7, iOS 13

Posted on Dec 15, 2024 7:34 PM

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Answer 1

Dec 16, 2024 1:11 PM in response to nondos

There's no error message?

Why can't you change the address?

● If an app or feature on your device is not working, not appearing, or is restricted (grayed out), a frequent reason is it may have been disabled using Screen Time, or by an IT administrator if you are using a device owned by an employer or educational institution.

- Read this support article If your Apple ID or other options are greyed out in Settings —> If your Apple Account is grayed out in Settings - Apple Support

Tap your Settings app > Screen Time > Content & Privacy > scroll to Allow Changes and turn on.

- If the device is managed (Settings > General > VPN & Device Management), contact the IT department that is doing the managing.

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Answer 2

nondos Author

Level 1

5 points

Dec 17, 2024 6:07 PM in response to Limnos

This error message appears when I click the change country and region:

Also tapping the country field when filling my address brings up this prompt to change my country/region in the App Store:

As for my device, it is a private device (iPhone)without an IT administrator. And does not have any content limits.

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Unable to change AppStore region from US to Thailand

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