Apple wallet and adaptive touch

When I double click the side button to get to my apple wallet my 14 pro used facial recognition. On my new 16 pro it’s forcing me to turn on assistive touch. It there anyway no have to have the dot on your screen and not use the assistive touch

iPhone 16 Pro, iOS 18

Posted on Dec 17, 2024 4:15 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 17, 2024 6:52 AM

I understand. You need to disable Assistive Touch. Please follow this path,


iPhone > Settings > Accessibility > AssistiveTouch — disable, if it is disabled, momentarily enable and then disable again. 


Scroll down to bottom of AssistiveTouch screen > Confirm with AssistiveTouch > disable


After confirming above, please do a forced restart following the instructions in the Apple Support article linked below. If you’re unfamiliar with the procedure, follow the step by step instructions in the article. 


Force restart iPhone - Apple Support


5 replies
Question marked as Top-ranking reply

Dec 17, 2024 6:52 AM in response to LanceGroff

I understand. You need to disable Assistive Touch. Please follow this path,


iPhone > Settings > Accessibility > AssistiveTouch — disable, if it is disabled, momentarily enable and then disable again. 


Scroll down to bottom of AssistiveTouch screen > Confirm with AssistiveTouch > disable


After confirming above, please do a forced restart following the instructions in the Apple Support article linked below. If you’re unfamiliar with the procedure, follow the step by step instructions in the article. 


Force restart iPhone - Apple Support


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple wallet and adaptive touch

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.