Bought Clean My Mac after purchasing new laptop, now Paddle refuses to cancel my renewal of Clean My Mac X

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Level 1

47 points

Bought Clean My Mac after purchasing new laptop, now Paddle refuses to cancel my renewal of Clean My Mac X

I recently bought a new MacBook Air and was prompted to (re)buy Clean My Mac, which I did. There are now two versions on my Launchpad. The old one says, "Clean My Mac X." I use the new one.

I got an email from Paddle that they would be renewing Clean My Mac X in three days. I replied that I just bought the new version of Clean My Mac and should not be charged for the renewal of an old subscription. I attached my receipt for the version I bought.

They will not respond to my actual question. Their follow-up email reiterated that I had a subscription renewal pending and that if I needed more help I should chat with their virtual assistant.

PayPal only shows the new subscription I bought.

Has anyone else had a similar problem?

Lorraine

MacBook Air 13″, macOS 14.6

Posted on Dec 17, 2024 5:09 PM

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Answer 1

relarion Author

Level 1

47 points

Dec 18, 2024 2:59 AM in response to HWTech

"Paddle acts as the primary payment processing partner for MacPaw, meaning when you purchase a MacPaw software like CleanMyMac, your payment is processed through Paddle's platform, making them the company responsible for handling the transaction and billing on behalf of MacPaw; essentially, Paddle is the payment gateway that MacPaw uses to sell its software online."

Thanks, HWTech and Bob the Fisherman. I'll check out your links. In the meantime, I have contacted MacPaw to cancel my duplicate subscription.

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Answer 2

Dec 17, 2024 7:29 PM in response to relarion

I completely agree with @BobTheFisherman to uninstall all copies of CMM by following the developer's instructions. Even then you may discover some remnants of CMM may still remain. CMM is one of the most notorious third party apps on this forum since it is always involved with issues people are having with their Macs.

Anti-virus software, cleaning/optimizer apps, and third party security software are not needed on a Mac. Plus they usually cause more problems than they solve because the interfere with the normal operation of macOS. I highly recommend everyone to review the following excellent article since it has great tips for keeping any computer/device running smoothly and to protect both the user & device from nefarious things.

Effective defenses against malware and other threats - Apple Community

Also, I never heard of "Paddle" associated with CMM. Did you actually purchase CMM from the App Store or the CMM developer? Or perhaps you purchased a version from a nefarious source?

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Answer 3

Dec 17, 2024 5:13 PM in response to relarion

CleanMyMac is not required and it may cause problems. Cancel all CleanMy subscriptions/orders and install these apps.

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Answer 4

Dec 19, 2024 6:59 AM in response to RAMSLOT

RAMSLOT wrote:

In the past two days, they just released a new version of "Clean My Mac" calling it an "upgrade". Has anyone here tried it? If so, please compare and contrast it to the older standard version.

The old one is old. The new one is new. They are both unnecessary and potentially harmful.

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Answer 5

Dec 19, 2024 7:44 AM in response to RAMSLOT

CMM provides benefits to the bank account of MacPaw; that’s it. It provides NO benefits to the users who paid for it. It will slow down your Mac, interfere with some iOS functions, mess up your storage, and sometimes crash your Mac.

Macs are self-cleaning, like your oven. They don’t need any 3rd party assistance.

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Answer 6

robnich

Level 3

887 points

Dec 18, 2024 8:37 AM in response to BobTheFisherman

Did you mean uninstall?

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Answer 7

Dec 18, 2024 8:42 AM in response to robnich

robnich wrote:

Did you mean uninstall?

Yes I meant UNINSTALL.

Thank you for catching my error.

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Answer 8

RAMSLOT

Level 1

27 points

Dec 18, 2024 11:52 PM in response to relarion

In the past two days, they just released a new version of "Clean My Mac" calling it an "upgrade". Has anyone here tried it? If so, please compare and contrast it to the older standard version.

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Answer 9

John Galt

Level 10

156,314 points

Dec 19, 2024 4:41 AM in response to RAMSLOT

No knowledgeable Mac user is going to do that. Rule 1 of Macs is don't install junk.

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Bought Clean My Mac after purchasing new laptop, now Paddle refuses to cancel my renewal of Clean My Mac X

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