Apple Pay doesn’t work on iPhone 15 max pro

Ok so I’m in Vietnam at the moment and tried it again this morning. When I double click the side button, Apple Pay opens up. I select my relevant card and at that time it has a notification saying “hold card near reader” or something like that. When I do, The terminal does not even recognise the phone..so there is no error message. It doesn’t pick the phone up at all. This consistently happens. My wife then paid the bill using her Apple Pay and the same card, so clearly not a terminal problem. So most of the time the terminal doesn’t recognise the phone, or if it does, it errors out. I’ll keep trying it and see if I get to the point of error message and report back.

Unfortunately I did this. I don’t use a vpn so I did what you said and reset the network settings. I also deleted the cards and added them again to the phone. I did this twice. Firstly reset the settings, then deleted and re added the cards, and when that didn’t work, I again deleted the cards, reset network settings and then added the cards again. Still when I hold the phone to the card reader it doesn’t pick up the phone. The cards all add ok, it’s just that the terminals will not connect with the phone.

Hi Jeff. Yes I’ve tried with and without the case. When I double click the iPhone button to initiate Apple Pay and enter the app with Face ID, the “hold near reader” instruction is there ready to go. On various terminals I have used with and without the case and moved the phone around the terminal for 30 seconds or so and still nothing. At that point I just use my Apple Watch to pay which works fine.

Hi Jeff. Thanks for that. I’ve looked at the SEID number and it’s not all zeros, there is a sequence of numbers and letters, probably 30 or so digits. I return to Adelaide tomorrow so will need to make an appointment with the Apple Store in Rundle Mall to see if they can get any further with it. Thanks for your help.