Windows 11 pc Apple devices does not detect iPhone 15

I changed from iTunes to Apple Music and Devices on my windows 11 laptop (24h2) a few weeks ago and it worked fine. A few days ago Apple devices stopped detecting my iPhone so I cannot sync, although file explorer does see the iPhone and I can open all the photo files on the iPhone on the laptop.

I have tried all the fixes I can find on the internet:

  • Different cables
  • Different USB ports
  • Restart iPhone and laptop
  • Update all Apple drivers on Device Manager (none had available updates)
  • Reinstall Apple devices from MS store


Does anyone have any ideas before I revert to iTunes in the hope that this might detect the iPhone?


Windows, Windows 11 (26100)

Posted on Dec 19, 2024 7:40 AM

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Posted on Dec 28, 2024 1:28 PM

The resolution for me - after several days of frustration - was to uninstall iPod Support from Windows 11 Programs and Apps. Didn't even have to restart; Apple Devices found my iPhone immediately :)

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Jan 12, 2025 8:16 AM in response to pauldore

This is what worked for me. I had to turn off all of the windows firewalls and anti-virus programs. Plugged in my iphone and opened the apple devices app and it finally recognized that I had my iphone plugged into my hp laptop. Make sure to turn all the Windows antivirus and firewalls back on when you're done updating your iphone. I suffered very long without updating my playlists/music and this was a great discovery for me. I almost switched to an android cell phone.

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Mar 1, 2025 1:07 AM in response to pauldore

I propose a new term for that behaviour: logrolling.


My reply would be: "It’s not my job to sort out incompatibilities between Apple and Microsoft for a product that Apple produces and that Microsoft endorses by putting it on the Microsoft store. Fixing that is Apple's job, so I'm referring YOU and Apple’s developers to Microsoft. Let me know how it goes. By the way… has anyone there even *heard* of social media?"

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Windows 11 pc Apple devices does not detect iPhone 15

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