Can’t open iPad due to Home Screen critical error

How can i take off "home would like to send you critical alerts" from my ipad?

A "Management Critical Alerts in settings" notification came up with the options "Allow" or "Don't Allow" and ever since my Ipad screen has been frozen. No matter what I do; press the power button, I tried to force restart, It will not come off. I can't put in my pass code or anything. What should I do?

iPad, iPadOS 18

Posted on Dec 20, 2024 8:33 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 23, 2024 5:17 AM

Begin with a forced-restart of your iPad - as this will often clear an isolated software issue. When performed correctly, your iPad will restart:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button; do not release the button until...
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

  1. Press and hold the top button and the Home button at the same time. Do not release either button until...
  2. When the Apple logo appears, release both buttons.




Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

1 reply
Question marked as Top-ranking reply

Dec 23, 2024 5:17 AM in response to fathimath225

Begin with a forced-restart of your iPad - as this will often clear an isolated software issue. When performed correctly, your iPad will restart:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button; do not release the button until...
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

  1. Press and hold the top button and the Home button at the same time. Do not release either button until...
  2. When the Apple logo appears, release both buttons.




Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

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Can’t open iPad due to Home Screen critical error

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