iTunes issue preventing online payments on iPhone

Hello, can you help me with something? I can't make online payments because of iTunes, can you let me?


[Re-Titled by Moderator]


Posted on Dec 21, 2024 11:22 PM

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Question marked as Top-ranking reply

Posted on Dec 22, 2024 5:19 AM

If a message says 'Your Media & Purchases account has been disabled' - Apple Support or "You cannot login because your account has been locked”, this is not something anybody on this forum can resolve for you. You might be able to request reactivation by tapping Continue right from the alert. If that does not work, Apple provides a link with three options for this specific issue. Tap or click here and choose the self help method, or a contact option ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


or for additional telephone contacts refer to: Contact Apple for support and service - Apple Support


If it is another reason, post with more details.


2 replies
Question marked as Top-ranking reply

Dec 22, 2024 5:19 AM in response to Hysenaj

If a message says 'Your Media & Purchases account has been disabled' - Apple Support or "You cannot login because your account has been locked”, this is not something anybody on this forum can resolve for you. You might be able to request reactivation by tapping Continue right from the alert. If that does not work, Apple provides a link with three options for this specific issue. Tap or click here and choose the self help method, or a contact option ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


or for additional telephone contacts refer to: Contact Apple for support and service - Apple Support


If it is another reason, post with more details.


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iTunes issue preventing online payments on iPhone

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