Face ID stopped working on my iPhone after iOS 18.2 update

12 Pro Max - iOS 18.2

I've reset my Face ID because it stopped working after the update to iOS 18, and when I try to set it up the message I get is "Face ID is not available - try setting up Face ID later". My camera is fine, it's not that. I've restarted the phone, that doesn't help. I'm up to date with the iOS, so that's not the issue. I've even called Apple support and she said it should be fixed on next update but that already came & went, and didn't fix it either. It stopped working the moment iOS 18 was installed, that's all I know. Does anyone have any idea of how to resolve? It's a pain not having it work.



[Re-Titled by Moderator]

iPhone 12 Pro Max

Posted on Dec 21, 2024 11:19 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 22, 2024 3:46 PM

Follow these steps, testing after each step:


If that didn’t work, then it could be a hardware issue.


According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ▶︎ Start a Repair Request.



Need more help?



Click ▶︎ Check Repair Status. 🔧



Good luck! 👋🏼😉

2 replies
Sort By: 
Question marked as Top-ranking reply

Dec 22, 2024 3:46 PM in response to Tattoogirly1

Follow these steps, testing after each step:


If that didn’t work, then it could be a hardware issue.


According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ▶︎ Start a Repair Request.



Need more help?



Click ▶︎ Check Repair Status. 🔧



Good luck! 👋🏼😉

Reply

Dec 21, 2024 11:22 PM in response to Tattoogirly1

Please take a look at the following articles:


If Face ID isn't working on your iPhone or iPad Pro - Apple Support


If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If the above articles don’t help, please make a reservation at your nearest Apple Store or Apple Authorized Service Provider for diagnostics:


 Genius Bar Reservation and Apple Support Options - Apple

Reply

Face ID stopped working on my iPhone after iOS 18.2 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.