Poor sound quality and missing firmware information on Studio Display

Question

Poor sound quality and missing firmware information on Studio Display

I am experiencing poor sound quality from my Studio Display i.e. it appears that possibly only one (1) speaker is working ! When trying to determine what Firmware version is installed via System Preferences, the following is stated under Graphics/Displays:

Studio Display: Retina LCD

Resolution: 5120x2880 Retina

Main Display: Yes

Mirror: Off

Online: Yes

There is no listing for the Displays S/N or Firmware version in the statistics ?

I have recently updated to OS Sequoia 15.2 hoping to rectify the fault, however this Software update has NOT resolved the sound issue !

I am trying to determine whether this is a Firmware issue or an Onboard System Chip fault that is causing the very poor quality sound output ?

The Studio Display is paired with an M1 / 2020 Mac Mini.

Any assistance in this instance would be appreciated, Thank you !

[Re-Titled by Moderator]

Mac mini, macOS 15.2

Posted on Dec 21, 2024 11:34 PM

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Answer 1

samtenor

Level 4

1,828 points

Dec 22, 2024 12:46 PM in response to Paradisepalms

Go to "System Settings" --> "General" --> look at the right panel "System Report..." then choose "Graphic/Displays" on the left.. You should see this on the right:

Current Firmware for the Studio Display is 17.0

You also can go to "Sound" and use "Balance" to check if both speakers are functional.

Also check the Thunderbolt Cable, make sure the connection is secure; or, try another TB cable (make sure it's TB certified).

Best

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