I downloaded this app it cancelled within the expired free trial period and have gotten charged 2x for 59.99 . I have emailed them requesting a refund due to me not agreeing to the subscription and they have yet to reply. I noticed again today it’s pending and reached out AGAIN, today. I’m hoping to get this resolved. I’ve been charged $119.98 for an app I haven’t used.
[Re-Titled by Moderator]
iPhone 13 Pro Max, iOS 18
Hello~ If the payment is pending wait until it bills and ask for a refund. Click on below and review…
Request a refund for apps or content that you bought from Apple - Apple Support
Do you have a working payment method on file?
~Katana-San~
Hi. Thank you for replying . Yes. I have an active payment method on my Apple. I asked for a refund through them in August when I discovered I was charged $59.99 and prior to that $29.99 in June (no reply) and now pending today $59.99. I cancelled this in my Apple Subscriptions before the trial period ended in June and it shows it will expire June 2025.
I received a reply(1st time) through them today saying my email isn’t a valid account so I gave them another it could be. The one I sent an email to both times is from my Apple account so if I used a “hide my email”, I wouldn’t know that being I canceled and deleted the app.
I did tell them my name is associated with the payment which should be easy to sort.
I will dispute it through the link as you suggest after it does post, again. It’s frustrating you can’t trust the trial period apps. Thanks again.
Hello~ You’re welcome.
~Katana-San~
Unauthorized Premium App subscription charges on iPhone
