Epson Scan 2 Utility Unable to launch after Nov 24 Update

Question

Level 1

4 points

Epson Scan 2 Utility Unable to launch after Nov 24 Update

After the November 2024 system update, the Epson Scan Utility fails to launch properly on macOS. When the application is opened, the scanner settings briefly appear but the window immediately disappears without any error message. Uninstalling and reinstalling the latest drivers and software, restarting the system, and verifying the scanner’s connection do not resolve the issue, even though the device is recognised by the system and the MacOs Image Capture Tool recognises the scanner and works (all be it without the additional functionality).

MacBook Pro 16″, macOS 15.2

Posted on Dec 24, 2024 7:30 AM

Reply

Answer 1

PRP_53

Level 10

92,545 points

Dec 24, 2024 7:59 AM in response to Leon_Yi

If we may ask ?

Exactly what does the user ( you ) believe this Sophos Home AntiVirus Software protecting the computer from ?

There are no known Windows-like Viruses in the wild that self replicate and affect macOS, because of the underling UNIX Foundation and Permission Limitation.

The Operating System resides in a Sealed and Read Only Volume that cannot be opened by the User nor by Third Party Applications.

Security. Built right in

Mac app security enhancements

The Built in Security is all that is required to protect the computer.

Protecting against malware in macOS

There is Adware & Malware which will affect the computer and is generally downloaded from “ Shady “ Websites or Developers who Inject this software into the download.

From a well written User Tip from @Kurt Lang

What is malware? - Apple Community

Reply

Answer 2

Leon_Yi Author

Level 1

4 points

Dec 24, 2024 7:40 AM in response to Leon_Yi

Resolved: It was the problem was caused by the antivirus software Sophos Home, specifically its ‘Malicious Traffic Detection’ protection. Disabling this feature prevents the scanner settings window from immediately disappearing, allowing the device to be added and configured successfully. However, please note that disabling this protection will cause Sophos to report your machine as vulnerable. You can choose to disable and enable the feature as needed or leave it off if scanning is a priority. The issue has been raised with Sophos for further investigation and resolution.

Reply

Answer 3

Leon_Yi Author

Level 1

4 points

Dec 24, 2024 10:11 AM in response to PRP_53

I’m aware that macOS is more secure than windows, but historically has not been entirely immune from viruses. Antivirus software adds additional protection and peace of mind.

Reply

Answer 4

PRP_53

Level 10

92,545 points

Dec 24, 2024 12:50 PM in response to Leon_Yi

And the Sun will rise in the West and set in the East

Reply