iPhone 13 crashes and reboots

For a month my phone has been daily crashing and rebooting itself. It happens randomly, not under certain conditions. If it is helpful to know, my Bluetooth has been also acting strangely, sometimes requiring a reboot because it won’t turn on, showing the cog always spinning in settings. I downloaded sysdiagnose file but I do not know how to use it or how to use any of the crash files. Some of them end in GFX or AOP, and others in kernel. Thanks for the help.

iPhone 13

Posted on Dec 27, 2024 11:34 AM

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2 replies

Dec 27, 2024 12:19 PM in response to danielecorrado

You may have a failing battery, if the battery is not capable of outputting the proper current needed to run the phone, these types of issues can happen.


Batteries degrade over time with usage due to chemical aging.

You can expect about a 1% drop per month with average use on an iPhone. This is an approximation, that is why it may be plus or minus a few percent on a month to month basis.

Apple recommends replacing it when the health level reaches 80%. To check your battery health, go to Settings > Battery > Battery Health.


iPhone Battery Replacement.

iPhone Battery Replacement - Apple Support


About Lithium Ion Batteries

iPhone battery and performance - Apple Support (IN)


Dec 27, 2024 12:14 PM in response to danielecorrado

I can’t quite know what the issue is from only that information, but I can demonstrate on how to view these files. From what I found, those different file types correspond to different logs:


Kernel - System crashes or errors


GFX (Graphics) - iPhone display or GPU-related issues


AOP (Always On Processor) - background processing activities


There might be a plethora of file types, so I would recommend forensic analysis tools, which are made for these types of sysdiagnose logs, such as MOBILedit Forensic. But if you aren’t used to using these diagnostic files/software, you can reach out to apple support and send the sysdiagnose file to them if needed. Hope this helps!

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iPhone 13 crashes and reboots

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