MackyBB13 wrote:
The opening screen of my new 2024 MacBook is not accepting my correct password, so I can’t get into my computer. I’ve enabled Touch ID and have used both it and the password before with no problems.
For some reason, I’m asked to enter only the password and have done so numerous times to no avail. What can I do to log on?
psswds are case sensitive...
There are instances where Touch ID will not be accepted by macOS:
• If you restarted your Mac, or if you're not logged into your user account.
• If you have not unlocked your Mac for 48 hours.
• If you are trying to unlock Security & Privacy
• If you are trying to unlock Users & Groups Settings (when FileVault is on)
• If 5 wrong fingerprint attempts
If you forgot your Mac login password
https://support.apple.com/en-us/HT202860
Reset your Mac login password - Apple Support
Mac User Guide - Apple Support
If you can't reset your Mac login password
https://support.apple.com/en-us/HT212190