Apple Account locked for media and purchase access

I tried to log in my media and purchase with my iCloud account and the said I can't log in because my account has been locked


[Re-Titled by Moderator]

iPhone 6s, iOS 15

Posted on Jan 1, 2025 11:49 AM

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Question marked as Top-ranking reply

Posted on Jan 1, 2025 12:33 PM

Hello,


If a message says 'Your Media & Purchases account has been disabled' - Apple Support or "You cannot login because your account has been locked”, this is not something anybody on this forum can resolve for you. You might be able to request reactivation by tapping Continue right from the alert. If that does not work, tap or click here and choose the self help method, or a contact option ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


or for additional telephone contacts refer to: Contact Apple for support and service - Apple Support


2 replies
Question marked as Top-ranking reply

Jan 1, 2025 12:33 PM in response to Sweetlife420

Hello,


If a message says 'Your Media & Purchases account has been disabled' - Apple Support or "You cannot login because your account has been locked”, this is not something anybody on this forum can resolve for you. You might be able to request reactivation by tapping Continue right from the alert. If that does not work, tap or click here and choose the self help method, or a contact option ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


or for additional telephone contacts refer to: Contact Apple for support and service - Apple Support


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Apple Account locked for media and purchase access

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