Help remove icloud scammers

Hello, I have a problem. I went to the scammers' iCloud and now I can't get out of it. My phone, I've been using it for almost 2 years. I have the box from it, I can provide any evidence. Please remove this scammers' iCloud from my device

Windows, Windows 10

Posted on Jan 2, 2025 1:37 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 2, 2025 2:11 PM

Nothing else will help other than possibly the original purchase receipt from Apple or Authorized Apple Seller to remove the lock. You can submit the information here to start the process of removing the lock. While the support article states proof of ownership is required, the only acceptable form I have seen on this support site is the Original Purchase receipt from Apple or Authorized Apple Seller. A third party receipts is likely not to be accepted as even I could print up a receipt and that would not prove I own the device.

https://al-support.apple.com/#/additional-support


If the scammer has put your device in Lost Mode, there is nothing you can do and your device will likely remain a brick. If you would like to speak to Apple directly, you can do that here:

Contact Apple for support and service - Apple Support


There are a few rules that are preached many times to users and they fail to heed the warning until it is too late. There are simply no exceptions to these rules and the consequences of ignoring them are costly.

  • Don't give out your Passcode/Password
  • Don't add someone else's Apple ID to your device
  • Always have a backup
  • Don't provide personal information from a link in a message/email.


2 replies
Question marked as Top-ranking reply

Jan 2, 2025 2:11 PM in response to ArtemNekoz

Nothing else will help other than possibly the original purchase receipt from Apple or Authorized Apple Seller to remove the lock. You can submit the information here to start the process of removing the lock. While the support article states proof of ownership is required, the only acceptable form I have seen on this support site is the Original Purchase receipt from Apple or Authorized Apple Seller. A third party receipts is likely not to be accepted as even I could print up a receipt and that would not prove I own the device.

https://al-support.apple.com/#/additional-support


If the scammer has put your device in Lost Mode, there is nothing you can do and your device will likely remain a brick. If you would like to speak to Apple directly, you can do that here:

Contact Apple for support and service - Apple Support


There are a few rules that are preached many times to users and they fail to heed the warning until it is too late. There are simply no exceptions to these rules and the consequences of ignoring them are costly.

  • Don't give out your Passcode/Password
  • Don't add someone else's Apple ID to your device
  • Always have a backup
  • Don't provide personal information from a link in a message/email.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Help remove icloud scammers

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.