Software update frozen on new iPad during quick start transfer

Lori-Kingery wrote:

I am having the same problem and followed the instructions below. Now my new iPad is stuck on "hello". Every time I swipe I briefly see the log-in page and then the hello screen covers it. Trying another forced reboot has not succeeded in getting past the "hello" screen.

Any more suggestions on overcoming this? Thanks!

You might be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.

Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to offer assistance:

Genius Bar Reservation and Apple Support Options - Apple

There is a known issue - sometimes encountered when setting-up a new (unused) iPad and updating to iPadOS 18.x. You will need to interrupt the stalled process with a forced-restart:

Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

1. Press and quickly release the volume button nearest to the top button.
2. Press and quickly release the volume button farthest from the top button.
3. Press and hold the top button.
4. When the Apple logo appears, release the top button.

After restarting the iPad, allow the new iPad to complete initial setup and software update without attempting to transfer data, or restoring a backup, to the new device. Instead, simply set-up using your AppleID (now known as your Apple Account).

When the update process has completed, reset the iPad - and THEN perform the transfer/restore if required:

Settings > General > Transfer or Reset iPad > Erase All Content & Settings

I am having the same problem and followed the instructions below. Now my new iPad is stuck on "hello". Every time I swipe I briefly see the log-in page and then the hello screen covers it. Trying another forced reboot has not succeeded in getting past the "hello" screen.

Any more suggestions on overcoming this? Thanks!

Update: I had to go to Apple Store where I was told that when this issue occurs another update to fix the problem is automatically downloaded and installed so the iOS update can continue. In my case that “fix” didn’t download. The Apple folks were able to install the fix manually and restart the iOS update.

Since I wanted to transfer files from an iCloud backup I had to then reset the iPad and start setup again.

I had the same issue. Apple support was useless. I returned the iPad and had to try the process again.