CrystalK1119 Author

Level 1

6 points

I am trying to downgrade my iCloud storage.

But I can't click Done to confirm the plan I want to downgrade because it's greyed out. Apple Support tells me this "If you can’t click Done, make sure that you’re signed in with the same Apple Account that you use for your iCloud+ plan." But I only have one Apple ID that I am already signed into. How can I check if there is another ID associated with my account? Please help me figure this out.

iPhone 13 Pro, iOS 18

Posted on Jan 3, 2025 1:24 PM

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Similar questions

4 replies

Level 10

146,713 points

Jan 3, 2025 1:32 PM in response to CrystalK1119

If you’re using Family Sharing, check with the Family Sharing organizer.

If you’re not using Family Sharing, contact Apple Support: Official Apple Support

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Level 10

146,713 points

Jan 6, 2025 1:51 PM in response to Sdeaconart

If what Apple Support tried didn’t work, re-contact Apple Support and continue pursuing the error with them.

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Level 1

8 points

Jan 29, 2025 2:03 PM in response to CrystalK1119

I want to down grade my iCloud storage plan?

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Jan 6, 2025 1:20 PM in response to CrystalK1119

Exact same issue. Called support and she told me it would appear as the new plan when i

restarted my phone but that did not work.

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I am trying to downgrade my iCloud storage.

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