Presto Card + Apple Wallet issues in Canada

Question

Level 1

4 points

The problem: Adding the Presto card to Apple Wallet triggers an error it's been a month since Presto told me to just wait for 2-4 weeks,

So I called them again today and was told that:

1 - They'll give a refund so purchase a new digital card and it will solve the problem, which I did, but still can't add the new card.

2 - I said screw it and created a new Presto account. Tried getting a card there and add it to Apple Wallet, nope. Still can't do it.

Has anyone experienced this and know a solution to this?

The country / region is set to Canada.

iPhone 16 Pro, iOS 18

Posted on Jan 3, 2025 7:59 PM

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Answer 1

Top-ranking reply

Level 8

44,808 points

You need to remove VPN app and VPN profile and the reset the network settings on your iPhone. Please follow this path,

iPhone > Settings > General > scroll down > VPN & Device Management > delete VPN profile

Reset your network settings

If you're using iOS or iPadOS 15 or later, tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

If you're using iOS or iPadOS 14 or earlier, tap Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

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Answer 2

Level 1

4 points

Uninstalled the app and restarted the phone, still not working 😔

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Answer 3

Level 8

44,808 points

Do you use a VPN, ever had VPN app or profile installed on your iPhone? Is your iPhone a managed device ie company phone?

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