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prerit80 Author

Level 1

4 points

Face ID stopped working

Face ID is not working what can be done?

iPhone 13, iOS 18

Posted on Jan 4, 2025 9:56 AM

Top-ranking reply

Kurtosis12

Level 10

82,548 points

Posted on Jan 4, 2025 10:03 AM

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.

If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support

If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)

Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple

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